Emergency help

When a plumbing problem cannot wait, start here

First steps

Make the situation safe, then call

Turn off water if it is safe to do so and avoid using affected fixtures. A quick description of the issue helps determine the most sensible next step

Contact Pearl's

Active leak

Where safe, turn off the nearest fixture valve or the home's main water shutoff

Drain backup

Stop running water and avoid chemical cleaners until the cause can be assessed

No hot water

Check for visible leaking around the unit, then call for advice

Kitchen faucet and countertop in a well cared for home

When to call

Do not wait if water is causing damage

When water is spreading, a fixture will not shut off or you are unsure what is safe to do next, call for help. We can start with practical guidance and determine the right response.

Water where it should not be

A growing leak, water near electrical equipment or water moving between rooms needs prompt attention.

A fixture will not shut off

If a toilet, faucet or appliance connection keeps running, stop the water if it is safe and ask for advice.

You are not sure what to do

A quick call can help sort out whether the issue is urgent and what information will be helpful for a visit.